Contact Us
Have a question, feedback, or need support? Our team is here to help — we typically respond within 24 hours.
Open Mon–Fri, 9am–6pm GMT
Frequently asked questions
Creating an account is free and takes less than a minute. Click "Login" in the navigation bar, then select "Sign Up". You can register with your email or connect with Google. Once verified, you can start browsing and listing equipment immediately.
Yes. Every rental booked through Charm includes our comprehensive protection programme, covering equipment damage, theft, and loss up to the full replacement value. Visit our Insurance page for full details on coverage tiers and claims.
Sellers receive payouts within 48 hours of the rental period ending. We support bank transfers in 45+ countries, plus PayPal and Wise. Charm takes a small platform fee — see our Pricing page for the current rates and breakdown.
Absolutely. Charm operates in 45+ countries. You can list equipment from anywhere — our platform handles currency conversion, local regulations, and cross-border logistics guidance to make the process seamless.
If something goes wrong, head to your Dashboard and open the affected booking. You'll find a "Report Issue" button that connects you directly with our resolution team. Urgent issues can also be flagged via the contact form above — select "Technical Support" as the subject.